Job Summary:
We are seeking a Remote Customer Service Representative to provide professional support to customers through phone, email, chat, and other online communication channels. The ideal candidate will be customer-focused, reliable, and able to resolve inquiries efficiently while working independently.
Key Responsibilities:
- Respond to customer inquiries through phone, email, or chat
- Resolve customer questions, complaints, and service issues
- Provide accurate information about products and services
- Maintain customer records and interaction details
- Escalate complex issues to the appropriate department
- Follow company customer service standards and procedures
Qualifications:
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Good computer and internet skills
- Reliable internet connection and suitable remote workspace
- Previous customer service experience is preferred
Job Type: Full Time
Job Location: Toronto